Organizations are a lot like people. They are born out of passion. They embody a hope for the future. They start out small with great energy and innocence. Unlike people, organizations are manifested from an idea. That idea attracts others. A leader provides the energy that inspires followers. People connect with the idea or mission because it honors their values and calling to make a difference. As it matures, the organization may have the opportunity to grow. It becomes more sophisticated, refined, and complex in order to reach even more people. In an effort to ensure conformity, quality, and standards throughout the organization, we create systems, rules, and procedures. The idea becomes hard-wired into a machine. That machine has a name, and its name is bureaucracy.

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